I had a conversation with my daughter yesterday about a crappy experience that I had with ToysRUs. I'd placed an order for Xmas stuff for my grandkids, my account had been charged for it, it had been shipped...but one important item was missing. I called the company yesterday to inquire about the missing item, and after being on hold over thirty minutes I finally had the pleasure of speaking with Nicky. The 'bottom-line' of our conversation was that the item was back-ordered, it could arrive tomorrow or next month, and if I cancelled it my account would be credited within 7-10 business days...but unfortunately she didn't have the authorization to give me a confirmation number to substantiate that our conversation had ever taken place. WHAT????

My daughter commiserated, and told me that her pet-peeves were people that didn't hold a door open when they saw her coming; (this is a woman with a double-stroller with two babies in it), people that don't hold the door open for other 'challenged-folks' like the elderly, the impaired, etc., and employees at drive-thrus that are just too darned busy to say hello, thanks for your business that's enabling me to have a paycheck, or acknowledge you in any way.

Jeez people, has our society really gotten so uncaring that the mere idea of 'quality of service', 'customer respect', and just plain old good manners have become oxymorons? If it truly has, then I strongly suggest that all parents be sent to 'Bringing Up a Civilized Child 101' immediately. I don't remember anyone telling me as a child that being polite & considerate was the way to conduct myself...I just learned it by observing others.

Okay, that's my rant for the evening. Hugs to all.